Specialist, Financial Aid

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment.  Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.  NTC is “The College that Cares” and makes a difference in the lives of our employees and students.  If you have the desire to help students while positively impacting the community, we’d love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications:

$25.96

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

Individual will work closely with students to provide exceptional customer service in financial aid advising, along with coordinating, verifying, and review and packaging of student awards. 

Note:  Typical schedule will be Monday through Friday, with the standard workweek for a full-time hourly employee consisting of 40 hours. Full-time employees work an 8-hour day with staff scheduled to meet the hours of operation for the Financial Aid Office:  7:30 a.m. – 4:30 p.m. (Monday – Thursday) and Fridays 7:30 a.m. – 4:00 p.m.  While these hours are typical, they may be subject to change as workload and needs of our customers and work areas change.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations.

• Assist in the department’s major initiatives for process improvement in the financial aid area; providing regular reports, analysis of data, and make recommendations for improvements

• Coordinate and perform verification, review and packaging of student awards

• Assist in designing/testing business processes and/or modifications to maximize staff and system efficiencies.

• Make professional judgments regarding appeals and special financial circumstances

• Assist in processing Higher Education Aids Board programs and other state programs

• Recommend and help implementing modifications to financial aid computer software (PeopleSoft, WorkDay, EDExpress)

• Coordinate and provide training for frontline staff on main campus as well as regions

• Provide Financial Aid advising for students, staff, and community members

• Provide information and education to the general public about financial aid, through College Goal WI, Career Days, and Workshops

• Responsible for the reconciliation of federal and state revenue/expense accounts and preparing for audit with auditing agency and Financial Services

• Participate in professional growth activities appropriate to position

• Other duties as assigned

 

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education: Bachelor's Degree

Bachelor’s degree in accounting, business, or related field.

Experience:  1 Year

Additional Experience Information:

• Previous experience with account reconciliation preferred.

• Ability to interpret and apply laws, rules, and policies affecting financial aid.

• Excellent communication skills, strong technical skills, attention to detail.

• Experience with Peoplesoft and WorkDay preferred.

• Excellent interpersonal and organizational skills.  Ability to work in a fast-paced environment.

Knowledge, Skills, and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend instructions, reports and emails; speak and may present information to groups

Math Skills:

Ability to perform and work complex calculations, make comparisons, interpret and provide logical explanations to others

Reasoning Ability:

Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions

Technical Skills:

Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment

Customer Service Skills:

Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment

Physical Requirements

Carrying/Lifting 10-25lbs: N/A

Carrying/Lifting 25-50lbs: N/A

Carrying/Lifting more than 50lbs: N/A

Sitting: High

Standing/Walking/Climbing: Low

Squatting/Crouching/Kneeling/Bending: N/A

Repetitive Hand/Foot Movement: Low

Pushing/Pulling/Reaching Above Shoulder: N/A

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Low

Smell Requirement: N/A

Specific Vision: N/A

Hearing: N/A

Taste: N/A