Veterans Services Manager

Job Description:

Madison College is hiring a Veterans Services Manager.  This position provides leadership in the veteran and military-connected student services unit, including development and implementation of a comprehensive veteran student experience and administration and delivery of veterans' educational benefits, ensuring compliance with federal and state regulations. Success in this role involves overseeing administration of services and programs, managing financial reconciliation, and handling escalated student concerns to facilitate access to educational resources. This position contributes to institutional goals by advocating for student success, collaborating with internal and external stakeholders and implementing equitable policies that enhance service delivery and regulatory adherence.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world, tackle challenges, and develop innovative solutions. Come be part of our great team!

Application Instructions: upload a cover letter and resume by the first review date of July 27, 2025, at 11:59pm. After this date, the recruitment may close without further notice.

This full-time, exempt position offers exceptional benefits and is located at our Truax campus in the vibrant and diverse city of Madison, Wisconsin’s 2nd largest city and state capital. Madison is consistently ranked as a top community in which to work, live and play. Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit www.visitmadison.com.

This is a full-time, salaried (exempt) position scheduled for 52 weeks per year.
department service hours are:

• Monday and Tuesday: 8:00 a.m. – 6:00 p.m.

• Wednesday through Friday: 8:00 a.m. – 4:30 p.m.

This role offers a hybrid work option, with a minimum expectation of three (3) in-office days per week. Remote work flexibility is subject to change based on Madison College policy.

Accountabilities:

• Leads, supports and develops teams to ensure accountability of institutional objectives and operational excellence. This includes effective deployment of human resources practices such as inclusive hiring, performance management principles, development opportunities and employee support.

• Contributes and engages in budgetary, financial and procurement decisions that ensure fiduciary responsibility while meeting operational and institutional goals.

• Coordinates efforts across departments such as Financial Aid, Academic Advising, Student Support Services, and Technical Services to develop a comprehensive, military-friendly service model that streamlines student access to resources and strengthens academic and personal outcomes.

• Serves as the institutional subject matter expert on federal and state VA policies and procedures; facilitates exceptions when necessary to ensure equitable treatment of military-connected students while maintaining regulatory compliance.

• Administers Department of Veterans Affairs funds by ensuring accurate allocation, reconciliation, and reporting of expenditures in collaboration with student financial aid and other departments, resulting in compliance with funding regulations and optimized financial stewardship.

• Leads the successful completion of federal, state, institutional, and system-wide audits and reports by overseeing data analysis, ensuring compliance with regulatory requirements, and implementing process improvements that enhance audit readiness and program integrity.

• Provides strategic oversight of financial, academic, and support services for veteran and military-connected students to drive retention, enhance belonging, and foster a supportive campus environment aligned with institutional student success goals.

• Participates in cross-functional project groups and coordinates with institutional departments to build a comprehensive service model that enhances the experience and success of veteran and military-connected students.

• Leads the Veterans Services unit by supervising staff, facilitating training and implementing best practices that optimize service delivery and regulatory compliance.

• Creates an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.

Knowledge Skills and Abilities:

• Ability to effectively lead and supervise staff in a collaborative, team-based environment to achieve institutional objectives.

• Ability to make sound operational, management and financial decisions that support institutional goals, budget accountabilities and an effective work unit.

• Knowledge of military educational benefits, academic advising principles and student support services for military-connected students to ensure accurate certification and regulatory adherence.

• Knowledge of financial aid administration, expenditure reporting and reconciliation processes related to funding.

• Skill in interpreting and applying complex regulations to support institutional compliance and resolve conflicts between state and federal benefit policies.

• Skill in supporting military-connected students by providing guidance on educational benefits, eligibility requirements and financial aid processes.

• Ability to collect, analyze and use student data to implement retention strategies, assess program effectiveness and recommend service improvements.

• Ability to collaborate with internal and external stakeholders, including government agencies, institutional leadership and student support services, to enhance services for veterans and military students.

• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.

• Skill in effectively and respectfully communicating with others.

Qualifications:

• Bachelor’s Degree required. An Associate’s Degree may be considered with equivalent additional work experience.

• 3-5+ years of relevant, professional, and progressive work experience, including leadership experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email [email protected] or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.  Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation.  Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college’s nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221