Supervisor, Financial Aid

Job Summary:

The Supervisor of Financial Aid provides operational leadership for the daily administration of financial aid programs across the district.  Working under the direction of the Director of Financial Aid, this position ensures timely and compliant execution of all financial aid processes and supports the continuous improvement of systems and workflows.

The Supervisor manages staff performance, oversees operational procedures, and coordinates communication and outreach efforts to enhance the student experience. By aligning daily operations with established policies and institutional priorities, this position ensures consistent, accurate, and student-centered delivery of financial aid services.

Essential Functions and Responsibilties:

Operational Leadership and Process Management

• Oversee the day-to-day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations.
• Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes.
• Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff.
• Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress.

Staff Supervision and Coordination

• Supervise and evaluate assigned financial aid staff, providing direction, coaching, and support for performance and professional development.
• Collaborate with the Director to ensure staffing, training, and workflow needs align with departmental goals.
• Provide leadership in resolving complex student cases and escalated concerns, ensuring consistency and compliance in decision-making.
• Work collaboratively across Student Services and Enrollment teams to maintain accurate, timely information and ensure seamless service to students.

Communication, Collaboration, and Outreach

• Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations.
• Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery.
• Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in-person platforms.
• Collaborate with partner institutions to support co-located programs and ensure consistent aid processes for shared students.

Operational Compliance and Data Integrity

• Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems.
• Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards.
• Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience.
• Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management.

Leadership and Supervision

• Supervise and evaluate financial aid staff, providing coaching, performance management, and opportunities for professional growth.
• Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development.
• Assign work and projects, ensuring alignment with institutional goals and priorities.
• Support employee engagement, professional growth, and collaboration within the team.
• Ensure compliance with College policies, procedures, and security protocols.

Education: Bachelor's Degree

Experience: 2 Years

For full job description please the the attachment below.