School Certifying Official

Position Summary:

The Wright Center for Non-Traditional and Veteran Students within Student Access & Academic Support (SAAS) at the University of Wisconsin–Platteville, is accepting applications for a detail-oriented and service-focused School Certifying Official (SCO) to support military-connected students through the accurate administration of federal and state education benefits. Reporting to the Wright Center Coordinator, this position serves as a designated School Certifying Official and is responsible for maintaining a working knowledge of applicable veterans’ education benefit programs and ensuring certifications are processed accurately, on time, and in full compliance with institutional, state, and federal requirements.

The School Certifying Official also serves as a campus resource and primary point of contact for veteran’s education benefits, provides advising and customer service to students and stakeholders, maintains accurate records, supports benefit-related fiscal and administrative processes, and collaborates with campus and external partners to promote compliance, access, and student success.

This is a full-time, benefits-eligible position with an hourly wage of $20.00 - $22.00, commensurate with qualifications and experience.

Key Job Responsibilities:

• Advises students and prospective students on accessing and appropriate use of military-connected education benefits, and approved programs of study.
• Calculates tuition and fees; processes, submits, amends, and reconciles enrollment certifications for VA and WDVA education benefits accurately and within required timelines.
• Completes VA-mandated training and maintains compliance with VA, WDVA, State Approving Agency, institutional, state, and federal rules, regulations, policies, and laws.
• Acts as a liaison between students, campus partners, and external agencies to resolve benefit eligibility, payment, and certification issues, including developing solutions to complex VA funding matters in coordination with internal stakeholders, the VA Regional Processing Office, and the VA Debt Management Center.
• Reviews, audits, and reconciles benefit-related billing, payments, refunds, and correspondence; identifies discrepancies, recommends corrective actions, and provides input on departmental process improvements.
• Provides regulatory guidance and general benefit-related information to students, academic advisors, and campus partners via email, phone, or in person.
• Participates in campus events, outreach, training, and departmental activities supporting veteran and military-connected students.
• Supports daily operations of the Wright Center, including greeting students, managing emails, processing interoffice mail, and reconciling VA and DMC correspondence.
• Notifies the State Approving Agency (SAA) of new or revised academic programs and coordinates required approval processes.
• Maintains accurate digital and physical records and files, documents student interactions and service notes in approved systems, adheres to FERPA and other compliance expectations, and may jointly supervise student workers or VA Work-Study employees.
• Other duties as assigned.

Required Qualifications:

• Associate’s degree or higher in a relevant field.
• Understanding of administrative procedures and practices.
• Familiarity with internal and external customer service principles.
• Strong written and oral communication skills. .
• Ability to develop and maintain effective and positive working relationships. 
• Demonstrate organizational skills and ability to meet deadlines.
• Ability to think creatively and strategically.

Why It’s Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers associate, baccalaureate, and master’s degree programs in a broad spectrum of disciplines including: science, technology, engineering, and mathematics; criminal justice; education; business; agriculture; and liberal arts. The Platteville campus is located in Southwest Wisconsin's largest community, which has a rich history rooted in mining —particularly lead mining —dating back to the early 19th century. The region offers excellent school systems, high-quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville serves as a cultural and educational center for the Tri-State region of Illinois, Iowa, and Wisconsin.

Application Deadline:

To ensure full consideration, applications must be received by February 10, 2026. Applications will be accepted until the position has been filled.

The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications
• A current resume

Legal Notices and Important Information: 

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at 608.342.1584 for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.